How can we help?

01. Contact us

Write to [email protected]. We reply within one business day, in English or Turkish.

To get a useful answer on the first reply, tell us:

• which app you are writing about, and its version number;
• your device and operating system version (for example iPhone 15, iOS 18.4);
• what you expected to happen, and what happened instead.

Please do not send passwords. We never ask for them, and we could not read yours even if you sent it — we store only an irreversible hash.

02. Subscriptions and billing

Subscriptions are sold and billed by Apple and Google, not by us, so cancellation and payment details live in your store account rather than in the app.

Cancelling

• iPhone or iPad — Settings → tap your name → Subscriptions → select the app → Cancel Subscription.
• Android — Play Store → profile icon → Payments & subscriptions → Subscriptions → select the app → Cancel subscription.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for. To avoid being charged for the next period, cancel at least 24 hours before it starts.

Free trials

A trial turns into a paid subscription unless you cancel at least 24 hours before it ends. The same steps above apply during a trial.

03. Refunds

Because the stores take the payment, they also process refunds — we cannot issue them directly.

• Apple — request at reportaproblem.apple.com.
• Google — request through Play Store → Order history, or Google's refund form.

Tell us as well at [email protected] if you were charged for something that did not work. We can confirm the facts to the store, which usually helps the request along. Your statutory consumer rights are unaffected — see our Terms of Use.

04. Reporting a bug or a crash

Crash reports reach us automatically and anonymously, but they do not tell us what you were trying to do. A two-line description from you is worth more than the stack trace.

Useful to include:

• the steps that lead to the problem, in order;
• whether it happens every time or occasionally;
• a screenshot or screen recording, if the problem is visual;
• when it started — after an update, or always.

05. Privacy requests

To ask what data we hold, correct it, export it, restrict its use or withdraw a consent, write to [email protected] with "Privacy request" in the subject line. We respond within 30 days.

What we collect and why is set out in the Privacy Policy; the advertising side specifically is in section 07.

06. Deleting your account

Accounts can be deleted at any time, and deletion is permanent. The full procedure — what goes, what we are legally required to keep, and how long it takes — is on the account deletion page.

One thing worth repeating here: deleting your account does not cancel a subscription. Cancel it in your store account first, using the steps in section 02.